Know your rights and responsibilities
Before you talk it over with the shop or business or write a letter, find out what the law requires the shop or business to do and what you may be required to do.
Look under:
- Shopping for consumers for information about handling contracts, lay-bys, quotes, refunds and other shopping issues.
- Tenancy for information about bonds and rents, maintenance and repairs and general tenancy issues.
- Motor Vehicles for information about buying and selling cars and car repairs.
- Real Estate for information about buying a house, home building and retirement villages.
If you are not sure about your rights contact Consumer Protection by calling 1300 30 40 54 or sending an email.
What happens next?
Once you know where you stand with your rights and responsibilities, contact the shop or business to talk it over.