Quotes and estimates
Before taking your vehicle in for repairs you should always get a quote so there is no dispute later about the costs.
What is a quote?
A quote is a statement of the price for which goods or services will be supplied. When a quote is accepted, a contract is formed which binds you and your repairer to the details contained in the quote.
The quote should always include:
- cost of materials;
- cost of labour;
- cost of extras such as consumables, or an environmental disposal levy;
- description of proposed work.
What is an estimate?
In some instances, your repairer may not be able to provide a firm quote until further examination of the vehicle is made. In these situations you should still ask for an estimate.
An estimate will provide you with an approximation of the cost of repairs. Unlike a quote, the price contained in an estimate is not fixed and the final price may be more or less than the estimated price, depending on the circumstances.
Firm quotes
The repairer may wish to offer to investigate the problem first, particularly if it is something out of the ordinary. After this, the repairer will be able to provide a firm quote on exactly what will be required to do the repairs.
Charging for your quote
If the repairer charges for providing a quote, you should be told of the 'quoting cost' beforehand. If you are not made aware of the cost, you do not have to pay.
Put it in writing
Wherever possible request a written quote.
Relying on memory sometimes causes problems if you and the repairer have a different understanding and recollection of what was discussed.
Before the repair work starts
We strongly recommend that you sign a quote to acknowledge that you accept the price to do the work. This will ensure that there are no misunderstandings about the terms of the agreement.
What if extra work is needed?
Sometimes, extra work or materials are needed due to unforeseen circumstances; you may be charged extra but the repairer should contact you before continuing with the work.
More information
We provide a free telephone advisory service to consumers and business people on their rights and obligations under fair trading laws. You can call our advice line on 1300 30 40 54 or send an email.