Complaints against credit providers
If you would like to lodge a complaint against a credit provider, you can fill out our Consumer Complaint Form, print it off and send to:
Consumer Protection Division
Department of Commerce
Ground Floor
Forrest Centre
219 St George's Terrace
Perth WA 6000
In addition, the Financial Ombudsman Service (FOS) and the Credit Ombudsman Service Limited (COSL) will take complaints about lenders. However, FOS and COSL are voluntary schemes and not all lenders are members.
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Telephone: 1300 78 08 08
Fax: (03) 9613 6399
Email: info@fos.org.auCredit Ombudsman Service Limited
PO Box A252
SYDNEY SOUTH NSW 1235
Telephone: 1800 138 422
Fax: 02 9261 2798